Safeguarding Policy

Last updated: June 2026

1. Our Commitment

Let's Inspire Housing Solutions is committed to promoting the safety, dignity, wellbeing, and rights of people who contact or use our services. We recognise that people experiencing housing instability may also face increased risks linked to health, abuse, exploitation, neglect, financial hardship, isolation, or crisis.

2. Who This Policy Applies To

This policy applies to all staff, volunteers, representatives, contractors, and anyone acting on behalf of Let's Inspire Housing Solutions. It also guides how we respond to safeguarding concerns involving adults, young people, families, visitors, and referral partners.

3. Principles

Our safeguarding approach is based on prevention, empowerment, proportionality, partnership, accountability, and protection. We aim to listen carefully, respond respectfully, and take appropriate action when concerns are raised.

4. Recognising Safeguarding Concerns

Concerns may include physical, emotional, sexual, domestic, financial, discriminatory, organisational, or online abuse; neglect; self-neglect; exploitation; coercion; modern slavery; homelessness-related risk; or any situation where a person may not be safe.

5. Responding to Concerns

If a safeguarding concern is identified, we will record the concern, consider immediate safety, speak with the person where appropriate, and refer or report to relevant agencies when needed. In an emergency, emergency services should be contacted immediately.

People raising concerns should be listened to without judgement. We will not promise complete confidentiality where someone may be at risk, but we will explain why information may need to be shared and will aim to involve the person in decisions wherever safe and appropriate.

6. Confidentiality and Information Sharing

We respect confidentiality, but safeguarding comes first. Information may be shared with appropriate professionals or agencies where there is a risk of harm, a legal duty, or a need to protect a person or others from serious risk.

7. Safer Working Practice

People working with or for Let's Inspire Housing Solutions are expected to behave professionally, maintain appropriate boundaries, avoid conflicts of interest, treat people with respect, and report concerns promptly.

8. Roles and Responsibilities

Everyone connected with our work has a responsibility to notice and report concerns. Managers or designated safeguarding leads are responsible for reviewing concerns, deciding whether specialist advice or referral is needed, supporting staff, and making sure records are secure and accurate.

9. Safer Recruitment and Training

Where roles involve direct support or contact with people who may be at risk, appropriate recruitment checks, references, induction, supervision, and safeguarding awareness should be used. Safeguarding learning should be refreshed when roles, guidance, or service arrangements change.

10. Referrals and External Agencies

Where concerns require specialist intervention, we may contact local authority safeguarding teams, housing services, social care, police, health services, domestic abuse services, or other relevant organisations.

11. Recording Concerns

Safeguarding records should be factual, dated, and clear. They should include what was seen, heard, reported, or done, who was involved, immediate risks, actions taken, and any agencies contacted. Records should be stored securely and shared only with those who need to know.

12. Raising a Safeguarding Concern

If you are worried about yourself or someone else, contact us as soon as possible. If there is immediate danger, call 999. For non-emergency concerns, you can email info@letsinspirehousingsolutions.com or call 07514 773791.

13. Review

This policy should be reviewed regularly and updated when legislation, guidance, service arrangements, or organisational responsibilities change.