Need support or want to refer someone?

You can contact us for yourself, for a family member, or as a professional making a referral. We support people facing housing instability, homelessness risk, or barriers to living independently.

Yes. We welcome referrals from local authorities, housing associations, support workers, social workers, healthcare teams, charities, and community organisations.

We review the information you provide, consider the type of support needed, and contact you to discuss the next suitable step. If another service is better placed to help, we can signpost where appropriate.

We aim to be inclusive and person-centred. Please tell us about any health, accessibility, communication, safeguarding, or support needs at the earliest stage so we can understand how best to respond.

It helps to include the person’s contact details, current housing situation, urgent risks, support needs, relevant professionals involved, and the best way to contact them safely.

We handle enquiries with care and respect. Information is used to understand support needs, and safeguarding concerns may need to be shared with appropriate services where safety is at risk.

Contact us first so we can understand your circumstances. If any service, contribution, or funded arrangement applies, this will be explained clearly before anything is agreed.

If there is immediate danger, call emergency services. If you are at risk of homelessness, contact your local council’s homelessness team as soon as possible, then contact us so we can discuss support options.

Yes. Please let us know as early as possible if you cannot attend or need to rearrange. This helps us keep support moving and offer time to others who may need help.

We encourage concerns to be raised early. Contact the team with the details of what happened, and we will review the matter respectfully and explain the next steps.