Privacy Policy

Last updated: June 2026

1. Introduction

Let's Inspire Housing Solutions respects your privacy and is committed to handling personal information carefully, lawfully, and transparently. This policy explains how we collect, use, store, and protect information when people contact us, use our website, request support, or make a referral.

2. Information We May Collect

We may collect your name, contact details, address or area, enquiry details, referral information, support needs, communication preferences, and any information you choose to provide through forms, email, phone, or direct contact.

Where relevant to support or safeguarding, we may also record information about housing circumstances, health or wellbeing needs, risks, professionals involved, and preferred safe contact arrangements.

3. How We Use Information

We use information to respond to enquiries, assess support needs, manage referrals, communicate with you, provide housing-related guidance, signpost to appropriate services, maintain records, improve our services, and meet legal or safeguarding responsibilities.

4. Legal Basis for Processing

Depending on the situation, we may process information because you have given consent, because it is necessary to provide a requested service, because we have a legitimate interest in responding to enquiries and managing support, or because we need to comply with legal and safeguarding duties.

Where information is sensitive, such as health, disability, support needs, safeguarding concerns, or risk information, we only use it where it is necessary for support, safety, legal obligations, substantial public interest, vital interests, or another lawful condition that applies.

5. Sharing Information

We do not sell personal information. We may share relevant information with trusted professionals, local authorities, housing providers, emergency services, safeguarding bodies, or support organisations where it is necessary to provide support, manage risk, protect someone from harm, or comply with legal duties.

When information is shared, we aim to share only what is relevant and proportionate. Examples may include sharing referral details with a housing partner, sharing urgent risk information with a safeguarding team, or confirming contact details with a professional already involved in a person's support.

6. Safeguarding and Risk

If information suggests that a person may be at risk of harm, or that others may be at risk, we may need to share information with appropriate services even where consent has not been given. We will only share what is necessary and proportionate.

7. Data Storage and Security

We take reasonable steps to keep information secure and protect it from unauthorised access, loss, misuse, or disclosure. Access to personal information is limited to people who need it for legitimate service or safeguarding purposes.

8. How Long We Keep Information

We keep information only for as long as necessary for the purpose it was collected, including service delivery, safeguarding, legal, accounting, and record-keeping requirements. Retention periods may vary depending on the nature of the enquiry or support provided.

9. Your Rights

You may have the right to request access to your information, ask for corrections, request deletion in some circumstances, object to certain processing, or ask us to restrict how information is used. Some rights may be limited where safeguarding, legal duties, or service records apply.

10. Withdrawing Consent

Where we rely on consent, you can withdraw that consent at any time by contacting us. Withdrawing consent will not affect anything we have already done lawfully before the withdrawal. In some cases, we may still need to keep or use information for safeguarding, legal, complaints, or record-keeping reasons.

11. Cookies and Website Use

Our website may use basic technologies needed for the site to function. If analytics or additional cookies are introduced, this policy should be updated to explain what is used and why.

12. Complaints

If you are unhappy with how your information has been handled, please contact us so we can review your concern. You can also contact the Information Commissioner's Office, the UK data protection regulator, through ico.org.uk.

13. Contact

If you have questions about this policy or how your information is handled, contact us at info@letsinspirehousingsolutions.com or call 07514 773791.